You've landed here because you probably want to know that one specific thing before you order (or because you're just curious, that's fine too). On this page, you'll find the most frequently asked questions from customers and their answers!
If your question isn't listed, or if you're not entirely happy with the answer, don't hesitate to contact me.
No, you can also order without an account. It is convenient to have an account, because then you can view your previous orders, addresses and loyalty points balance.
Click on My account and fill in your details. You will then automatically receive your login details by email.
Click on Forgot password on the login screen. You will immediately receive an email to reset your password.
Your data is stored carefully and securely, in accordance with the GDPR. See also our Privacy Policy at the bottom of the site.
Very simple: choose your products, add them to your shopping cart and click Checkout. Fill in your details, choose a payment method and complete your order.
Yes, as long as your order has not yet been shipped and it's not a custom-made product, you can change or cancel it. Please send me an email or app message with your order number.
Send me a message right away. If the package hasn't been shipped yet, I'll just adjust it.
Yes! You will receive a confirmation immediately after completing your order, and another email once your order has been shipped.
Absolutely! It's very simple because we offer a gift-wrapping service. For orders under €20, it's €1.50, and above that, it's FREE!
Certainly! Write your message in the comments field at checkout, and I will handwrite it on the accompanying card you have chosen.
I deliberately choose brands that produce sustainably or in a socially responsible way, work with natural ingredients or materials, and care about people and the environment. Not all of our products are made from natural ingredients, but that's why it is explicitly stated when this is the case.
Yes! Many suppliers work with people who are disadvantaged in the labor market or support social projects.
Yes, it will be automatically sent to you by email after you have placed your order.
Yes, please enter the company name and VAT number at checkout. Alternatively, send me a message and I will adjust it.
Within the Netherlands, shipping is free for orders over €60.
This is automatic! As a valued member, you will automatically receive a small gift with every order of €40 or more. I will personally add this as a surprise.
Yes, indeed! The stock indicates how many we have in stock. Do you need more? Simply send a message to let us know. We will explore the possibilities together.
Yes, what you see in the shop is in stock and available immediately.
This will be clearly stated. Sometimes stock can be replenished quickly, so feel free to inquire. You can also always set a reminder to be notified once something is back in stock! Convenient!
Yes, certainly! Sign up for the newsletter and follow our socials so you don't miss anything.
Yes, within 14 days of receipt, provided it is not a personalised product. The product must be unused and in its original packaging. Please check the general terms and conditions for more extensive information.
No, because those are made especially for you.
Return costs are for your own account, unless there is an error or damage.
Within 5 business days of receiving your return.
Please take a picture and send me a message. I'd be happy to help you solve it.
In Tilburg (Reeshof). It is not a physical store, but I deliver locally and completely free of charge, with a smile of course!
There are no fixed opening hours (webshop = open 24/7), but I am available on weekdays between 9:00 AM and 5:00 PM.
Yes! Love From Nature also provides sustainable gifts for you! Every year, we put together many Christmas hampers and send get-well and birthday gifts by post for various companies.
Yes, for returning business customers, this is possible upon request.
Great! Send an email to contact@lovefromnature.nl, and we'll discuss the possibilities together.
Free shipping from €60
Free gift with purchases over €40
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